Terms & Conditions for Customers
1. Introduction
Overview of Services:
Laksclean offers professional cleaning services for residential and commercial properties. We provide a range of cleaning options, including standard cleaning, deep cleaning, carpet cleaning, and more. Our team is dedicated to providing high-quality services tailored to meet your needs.
Agreement to Terms:
By accessing our website or booking a cleaning service, you agree to comply with these Terms & Conditions, including our privacy policy. If you do not agree with any part of these terms, please refrain from using our services.
Changes to Terms:
Laksclean reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated date. We encourage you to review this page regularly to stay informed.
2. Service Details
Scope of Services:
We offer the following cleaning services:
Residential Cleaning
Commercial Cleaning
Deep Cleaning
Move-In/Move-Out Cleaning
Special Requests (subject to availability)
Service Areas:
Our cleaning services are available in Union County. Please contact us to confirm if we serve your area.
Booking Process:
Customers can book services through our website. Booking is subject to availability.
Service Hours:
We operate Monday to Saturday, from 9 am to 5 pm. We are closed on Sundays and public holidays.
4. Customer Responsibilities
Access to Property:
Customers must provide access to the property during the scheduled service time. If we are unable to access the property, a rebooking fee may apply.
Preparation for Service:
Please ensure that all fragile, valuable, or hazardous items are secured prior to the cleaning service. We are not responsible for any damage to unprotected items.
Health & Safety:
If you or anyone in the property has allergies or sensitivities to cleaning products, please inform us before the service. Additionally, notify us of any known health hazards or areas requiring special attention (e.g., pet-related issues).
5. Service Guarantee & Quality
Satisfaction Guarantee:
We are committed to providing high-quality services. If you are not satisfied with the cleaning, please notify us within [X] hours, and we will arrange for a re-clean of the affected areas at no additional charge.
Limitation of Liability:
Laksclean is not responsible for any damage to personal property unless caused by our negligence. Customers are advised to secure fragile or valuable items prior to service.
Force Majeure:
We are not liable for any delays or failure to provide services due to events beyond our control, such as natural disasters, strikes, or acts of government.
6. Privacy & Data Protection
Data Collection:
We collect personal information such as your name, address, email, phone number, and payment details for the purpose of processing your booking and delivering our services.
Data Usage:
We use your personal data solely to provide the services you request and improve customer experience. We do not share or sell your personal information to third parties.
Third-party Services:
We may use third-party payment processors to handle transactions, and these services may collect additional information from you. Please refer to their privacy policies for more details.
7. Insurance & Liability
Insurance:
Laksclean carries liability insurance to cover damages during cleaning services. However, customers are responsible for securing valuable items, and we are not liable for any damage to unprotected items.
Customer Liability:
The customer is responsible for any harm to our staff caused by unsafe or hazardous conditions at the property.
8. Termination
Termination by Customer:
Customers may cancel or reschedule their service at any time, subject to our cancellation policy.
Termination by Business:
We reserve the right to cancel services or terminate an agreement if the customer violates any terms, engages in unsafe practices, or is abusive to our staff.
9. Dispute Resolution
Resolution Process:
Any disputes arising out of these Terms & Conditions will be resolved through mediation or arbitration. If a resolution cannot be reached, the dispute will be resolved in the appropriate courts.
Governing Law:
These Terms & Conditions are governed by the laws of New Jersey, United States. Any legal disputes will be resolved under the jurisdiction of the courts in Elizabeth, New Jersey.
10. Intellectual Property
Ownership of Content:
All content on this website, including text, images, logos, and branding, is the property of Laksclean and is protected by copyright laws. You may not use any of our content without prior written consent.
License for Usage:
By using our website or services, we grant you a limited, non-exclusive license to access and use the content for personal purposes related to the use of our services.
Conclusion:
By using Laksclean’s services, you agree to abide by the above terms. We strive to provide high-quality, reliable cleaning services and aim to create a positive experience for all our customers.
11. Contact Information:
For questions or concerns about these Terms & Conditions, please contact us at:
Email: info@laksclean.com
Phone: 201-754-4121
Website: https://laksclean.com